Sky remote not working

[mityah4819]

My sky remote has stopped working.  I have tried to re-pair it and restarted SkyQ box several times. I have done this right in fron of box and still will not contol it. I have pressed down 7&9 to reset and then 1&3. The remote flashes but will not control the box. Anything else i can try?

[Daniel0210]

@mityah4819 

https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with

may be of help.

[mityah4819]

@Daniel0210 

 Thanks I have tried all of the steps on this but still does not work.

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[Greenfingers001]

Sky community messaging:

Spoke with @mityah4819 new remote ordered 🙂