Sky remote not working on Sky Q mini box

[Fatfield1953]

Hi

pressing buttons nothing happening

[Mark39]

As a first step, have you tried restarting the Mini, by switching off at the plug for a minute?

[Fatfield1953]

Yes tried that, remote won't turn on the mini, did that manually, checked batteries all ok. Just nothing from remote. 

[Leethemiller]

I'm having this issue as well the remote has just stopped working. I can't even turn the sky box on and off with it.

[Grumpybear1]

Remote won't work on sky q minibus

[Laing1]

@Grumpybear1 @Leethemiller 

Have you tried rebooting your Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice 

If it switches your box on then you will need to re-pair the remote with your tv