Sky remote isn’t workinga

[Mairin2747]

Green light on Box now but tv won't switch on!

[derek1080]

Volume and mute is not working every thing else's working 

[PandJ2020]

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@derek1080 wrote:

Volume and mute is not working every thing else's working 

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The Q box has no concept of volume.

You remote needs to be correctly setup for the appropriate TV.  https://www.sky.com/help/articles/sky-q-remote-help

[Donkeymouth1]

Hi my name is Jueta Ramsay, my sky remote is not working can you send me a new one please. Thanks 

[Donkeymouth1]

Hi my name is Jueta Ramsay, my remote is not working please send me a new sky remote please.Thanks 

[Daniel0210]

@Donkeymouth1 

We can't send you anything as we are customers just like you.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?