Sky remote isn’t workinga

[Mairin2747]

Green light on Box now but tv won't switch on!

[derek1080]

Volume and mute is not working every thing else's working 

[PandJ2020]

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@derek1080 wrote:

Volume and mute is not working every thing else's working 

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The Q box has no concept of volume.

You remote needs to be correctly setup for the appropriate TV.  https://www.sky.com/help/articles/sky-q-remote-help

[Donkeymouth1]

Hi my name is Jueta Ramsay, my sky remote is not working can you send me a new one please. Thanks 

[Donkeymouth1]

Hi my name is Jueta Ramsay, my remote is not working please send me a new sky remote please.Thanks 

[Daniel0210]

@Donkeymouth1 

We can't send you anything as we are customers just like you.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Jamesb400]

Yes my sky remote left button is not working. Has not been working for a day or two

[Daniel0210]

@Jamesb400 

So the post immediately above yours is applicable to you too. 

[Karten]

Just stopped completely suddenly tonight. Couldn't get into tv guide. I have done all of these things about 10 times now including switching off tv and sky box. 
Lights all flashing but no instructions appear on the screen, it's just on the Home Screen, no reaction from the remote only the flashing lights from trying to pair but still nothing.  
changed batteries 3 times too.