14 Sep 2024 07:23 PM
Green light on Box now but tv won't switch on!
19 Sep 2024 02:17 PM
Volume and mute is not working every thing else's working
19 Sep 2024 02:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@derek1080 wrote:Volume and mute is not working every thing else's working
The Q box has no concept of volume.
You remote needs to be correctly setup for the appropriate TV. https://www.sky.com/help/articles/sky-q-remote-help
12 Nov 2024 11:51 AM
Hi my name is Jueta Ramsay, my sky remote is not working can you send me a new one please. Thanks
12 Nov 2024 12:20 PM
Hi my name is Jueta Ramsay, my remote is not working please send me a new sky remote please.Thanks
12 Nov 2024 12:52 PM
Posted by a Superuser, not a Sky employee. Find out moreWe can't send you anything as we are customers just like you.
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.
In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?
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