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Discussion topic: Sky q won’t start up when shut off

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This message was authored by: BIGAL349

Sky q won’t start up when shut off

When I first turn on my sky q box at the start of the day it won't start I just get the usual msg that when screen goes blank press home button on remote but it never goes farther than that so I have to keep rebooting the box until maybe 6 or 7 times then it will finally start and work.

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This message was authored by: Daniel0210

Re: Sky q won’t start up when shut off

Posted by a Superuser, not a Sky employee. Find out more

@BIGAL349 

Turn on at the mains or bring out of standby? How are you leaving the box overnight?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: BIGAL349

Re: Sky q won’t start up when shut off

No I just turn off with remote but in the morning the box just won't start up I have to pull the power plug out of socket and wait a while then plug back in but like I said it might take 6 or 7 maybe more but then on the off chance it will fire up straight away .

This message was authored by: Daniel0210

Re: Sky q won’t start up when shut off

Posted by a Superuser, not a Sky employee. Find out more

@BIGAL349 

What time in the morning are you first trying to turn it on? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar for BIGAL349
Level 1 icon
Topic Author
This message was authored by: BIGAL349

Re: Sky q won’t start up when shut off

It might be 5.15 or it could 8.15 even if I get a power cut the box will not fire up it doesn't matter anytime of the day.

This message was authored by: Daniel0210

Re: Sky q won’t start up when shut off

Posted by a Superuser, not a Sky employee. Find out more

@BIGAL349 

See this link, especially relevant to the pre 0600 starts

https://www.sky.com/help/articles/using-the-standby-settings 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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