Sky Q box keeps crashing. Sky’s service checker on its website not working.

[Richardr1]

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@carolannb1986 wrote:

Not an expert, but have you tried turning off at the plug leaving it for 30seconds the. Turning it back on?

only say this as I had given up last night with its fit. 
came down this morning and my box was still unresponsive. So I unplugged it then let it do its business and it's worked so far this morning and fingers crossed not had a fit since 

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I did the same - I unplugged it overnight and plugged it back in this morning, and it has worked for over an hour now. Worth people at least trying this.

[PF8]

Almost 12 hour outage with zero updates. So pleased I'm out of contract in 5 weeks!

[Will1957]

Mine cut out during the darts, I understand there was a Sky outage.

[Stitchylin]

Mine kept doing this last night . Turned it off reset Box only for it to happen again after 10 mins . After 3rd time gave up and went to bed  Will try this morning.  

[SophiaRow]

We are having exactly the same issues... started yesterday (15/05/25) and checked all source, cabling etc. TV cutting out and only able to restart after switching off at mains. Still having issues this morning:( Glad to hear it's not just us- fingers crossed it's fixed soon!

[Daniel0210]

ALL

For anyone wishing to try a reboot of their Sky Q box and is unfamiliar with the process then

~ Using the remote (if it responds) put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[Mikesimpson401]

My sky q box keep turning off and can not be turned back on without turning the power off and on again 

[Sharross]

I had this too, kept turning off and blank screen. Kept resetting, turning off from the wall and back on, it would be ok for a while and go off again 

[Ray+P]

Turned on system this morning and I'm getting a picture but no sound. Sky is routed via an AVR. That is not the cause. Let's see how long it stays on for. 15 mins max last night.

[nigea99]

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@Maggiekehoe wrote:

My Sky is still not working! 😩 This started last night. Come on @Skyuk, give us some information! 😠 #Sky #Problems #Help #Service

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hi @Maggiekehoe 

If it is not working this morning, please may I ask if you have done a full power restart (i.e. unplug or switch off at mains) ?

If not please try this.

If you have, please can you advise if you have your own dish or are you fed by a communal system ? 

[SussexWolf]

Sky have finally posted a response:-

"We are aware of some technical issues overnight that led to Sky Q boxes to go into standby mode. Our technical support teams investigated and resolved this. If your sky Q box is still stuck in standby please switch off your Sky Q box at the power socket for 30 seconds and back on again which will restore service. We’re sorry for any inconvenience caused."

[avon1958]

Tried rebooting about 6 times last night, stays on for a few minutes,then go's off again.

[JOHNRU]

Mine is still off.    Signal dropped twice yesterday evening around 9/10pm.   Restored after powering down, then nothing after 10:30pm, still no signal this morning.

[CT1986]

Same issue as everyone else. Have tried rebooting several times and still won't connect. Can't even get on the app to check. 

[Taylor25]

Apparently sky are saying to reboot this morning if your sky still not working.