Sky q going off every 20 minutes, why ?

[Ferrydragon]

sky going off every 20 minutes, what the hell is going on? Keep having to switch off at plug, as stays green & unable to move ?

[Am114]

My Sky Q is switching off every ten to fifteen minutes and has been for two hours... tried unplugging, switching off then on, tested all cables  and even took card out of sky box... same ring every ten mins, screen goes blank says no Internet connection .... reboot it, press home button, comes back on ... rinse and repeat... 

[Bill1968]

For the whole of this evening, my Sky Q box has been periodically freezing up. I unplug and restart, only for the problem to reoccur some 15-20 minutes later.

All of a sudden my TV screen goes black and I get the message 'No signal', just as though someone has pulled out my HDMI lead. This is NOT a satellite signal loss, it's some sort of crash or feeeze up where my Sky Q loses connection to the TV. When this happens, I have no control of the box, either directly with the buttons or via the remote control, and the only solution is to pull the power.

Worse case scenario is my box is overheating and is on its way out, but any help would be appreciated. I have done a software update, but this hasn't helped.

[50goinon30]

Oh goody, I'm getting lots of badges !  Grrrrrrŕrrrrrr

[RobHey]

It's the fifth time since 9:30. It dies, I reboot, we watch for about 20 mins, then it dies.

annoying as this is it's much more annoyng that Sky is still not admitting that anything is wrong.

Over 30,000 complaints on Downdetector in just under two hours!

[David1234321]

Same here. Switched off twice tonight during Eurovision. 

[jimsarah53]

SKY Q box has started just going black and completely unresponisve, TV says no signal.. have to turn off at the wall and Reboot every time.

[Deebecky]

What's going on have you been hacked come on sky inform people what's going on !!

[deakmann70]

Yep mines crashed 4 times tonight just goes dead and doesn't respond, I started a software update and it crashed during that but thankfully worked after unplugging , I didn't take note of the version pre update but it now on Q300.000.06.00L(5yzv4ns) . I'm assuming it wouldn't start an update if it was already on the latest version? 

[Cathal8]

My Q box has stopped working a couple of times this evening (15/5/25). Rebooted, it came back then dropped again 10 mins later. 

[weetko]

There has been a lot of hacking going on recently wouldn't be surprised to hear they have been hacked too

[AndyThomps]

Exactly the same problem here in Cheshire

[Barryp123]

The sky q box is just showing green light and blue circle spining. No HDMI output from box.

resetting power down gets it working for about 10 mins then trips again 

[nquinn123]

This is happening to me constantly now too. Main Sky box just randomly going off after a short period. It's strange as the green light remains on the box but it's unresponsive to the remote and the box is definitely switching off somehow as I've no issue with the TV. As with others I'm having to unplug and replug it in every single time which is very frustrating. I also can't access any secret menu as described above. Please advise as this has been happening for quite some time now bit has got noticeably worse in recent days.

[Lennymore]

Got home tonight and switched on the tv as normal.  TV said no video available so unplugged tv and reconnected - no change.  Then unplugged my Sky Q box but the green light remains on.  It has been disconnected from the mains for over an hour now and the green light is still on.  

Any ideas?