Sky q still not connecting to the Internet

[Sjwhite]

New pod from Sky has sorted the dead wifi zones out but we are still getting the same message on the tv saying no Internet connection is available . We have a games console connected to the same tv and that has no problem connecting to the Internet 

[Addie15]

Hi there, @Sjwhite. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147