Sky q ..slow download

[Chodley]

Restarted or did a full Network Reset?

and did you keep the minis switched off to start with until the Q was working?

[Gemma50]

We have done a full network reset many times. We have 1 mini which has been switched off for a while and still the same issues. 

It momentarily loses connection frequently with the network connection becoming a "x". By the time you've noticed it is an "x" it has gone to tick. This goes round and round in a loop causing a network reset each time then it just happens again

[StephDowns]

My sky q is hard wired and it makes no difference at all . And they call it progress 

[Chodley]

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@Gemma50 wrote:

We have done a full network reset many times. We have 1 mini which has been switched off for a while and still the same issues. 

It momentarily loses connection frequently with the network connection becoming a "x". By the time you've noticed it is an "x" it has gone to tick. This goes round and round in a loop causing a network reset each time then it just happens again

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Yeah that was what mine did. I still had the minis on though and never tried without them powered but sounds like you have. It had always been on / off but I'd had enough of it that day, gave up on wifi and changed to this setup with a wifi mesh extender connected to the Q over ethernet and the minis using powerlines and it's been rock solid and fast ever since

I'll escalate your post anyway to see if the Sky online team here can help.

[Chodley · Accepted solution]

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@StephDowns wrote:

My sky q is hard wired and it makes no difference at all . And they call it progress 

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And you've got wifi disabled on the Q?

sorry if I asked you this before - I recognise your username.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gemma50.

[MobileRhino]

I am still having this problem.

I also have an issue watching anything (live or recorded) on the mini box, I assume it's to do with the connection because every now and then the quality drops, sometimes completely distorting the video.

I don't get it because I have sky full fibre, and the wifi speeds near the boxes are very strong (tested with phone).

Any ideas? I'd prefer to avoid hardwiring as that will require substantial work and cost.

[Ferengi47]

Hi Gemma, I ended up with an engineer visit and he brought a Sky Booster with him.  It sits next to my Broadband router (Virgin) and problem solved.

[Gemma50]

I can't believe that would be necessary, we're on BT Full Fibre 900. Also find it bizarre it's only just as issue 🤷‍♀️

[Gemma50]

Thank you, greatly appreciated 

[Chodley]

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@Gemma50 wrote:

I can't believe that would be necessary, we're on BT Full Fibre 900. Also find it bizarre it's only just as issue 🤷‍♀️

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The speed of the internet side of the connection isn't relevant to how well the wifi on the residential side works. You could have a 100Gb fibre connection and still have a challenging wifi signal in the house.

and yeah it is unreasonable how sometimes nothing seems to have changed but the Q refuses to cooperate.

[Seamus17386]

Surely if you have to trick the sky box into thinking you've got Sky Broadband then sky are deliberately causing non Sky Broadband customers issues to try and force them over to their service? Ofcom will have a field day with this when it's reported. Hooking a sky router and it fixes the issue would indicate sky know what they are doing! 

[Chodley]

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@Seamus17386 wrote:

Surely if you have to trick the sky box into thinking you've got Sky Broadband then sky are deliberately causing non Sky Broadband customers issues to try and force them over to their service? Ofcom will have a field day with this when it's reported. Hooking a sky router and it fixes the issue would indicate sky know what they are doing! 

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Don't think they have a mandate to support IEEE standards. More's the pity. They clearly work differently with sky routers because they form a mesh with them which they don't do with any 3rd parties.

But I'm not using a sky router or sky BB and I get fast downloads. So I don't believe it's intentional.

[Laing1]

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@Seamus17386 wrote:

Surely if you have to trick the sky box into thinking you've got Sky Broadband then sky are deliberately causing non Sky Broadband customers issues to try and force them over to their service? Ofcom will have a field day with this when it's reported. Hooking a sky router and it fixes the issue would indicate sky know what they are doing! 

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@Seamus17386 you dont have to trick the Q boxes into thinking you have Sky Broadband for the downloads to work there are thousands if not millions using third party ISP's with no problems.

As @Chodley says the main difference of having Sky as your ISP  the Q hub or the broadband hub then these routers form part of a mesh that is generated 

[Stephen+Welch]

Every time I try to download Darts 2023/24 on catchup if it works very slow not had this problem in many years as a sky Q customer  or doesn't download at all have done all the checks reboot check connections  and wifi and ethernet  also  tried to download films all ok.