Sky q ..slow download

[Chodley]

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@Ferengi47 wrote:

Speeds to other devices are fine.  I've got Virgin Broadband not Sky. Used to have Sky but ditched it because of the poor service. 

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Ok so it's definitely not a general problem with sky broadband then.

Can you test it with an ethernet cable?

[Ferengi47]

I'll ask my son 😆.   Changing settings for downloads to SD does make a difference but we shouldn't need to do this.  

[MobileRhino]

I'm getting these issues too, they started 3-4 weeks ago and I wondered if it is because I upgraded to full fibre 500 about two months ago. Sky is my ISP and I have the UHD pack, a main box and an additional room box.

All other devices are running smoothly (laptops, phones etc), with speeds 300-400 using WiFi around the house. But streaming via Sky Q is terrible, Netflix is very low resolution (grainy), Disney buffers and sometimes fails as do the other services. Downloading sky content takes ages.

What is the answer here? Any advice welcome.

[Ferengi47]

Try changing your download settings from HD to SD.

[Chodley]

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@Ferengi47 wrote:

Try changing your download settings from HD to SD.

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Well yeah but then you only get SD quality. Strangely enough downloading lower quality versions is faster.

[MobileRhino]

This thread recommends a settings reset.

https://helpforum.sky.com/t5/Sky-Q/Downloads-via-Sky-on-go-slow/m-p/4408183

Has anyone tried this?

[c7cwg]

Unfortunately I have already done that.

no difference

actu Thinking about a full reset back to factory settings & then going through the pain of downloading all the previously bought films

[Lower+Gurtla]

Found the answer, at least for me.

We have two sky boxes and both need to be on the same Standby mode

Try ......  Settings, Setup, Preferences, Standby mode .... I have Active on both boxes now and problem solved

Good Luck

[biggerbuttons]

Did a "Speedtest" on SkyQ using Netflix app - shows 2.9mbps!!! Same test on TV - directly above the SkyQ box .....101mbps!!! How is that possible - TV and box in exactly same place! Is there any way to Reboot the bix or anything else - I have full fibre.....albeit over Wi-Fi - but how can SkyQ be almost 100 mbps slower than the TV in exactly the same place! Absolute pants Sky!

[c7cwg]

Confirmed

i get exactly the same

I don't believe the sky Q box itself can cope with high speeds

its just one of them annoying things you have to live with

[this+display+name]

same issue here using netflix through sky  2 Mbps however using the same tv and the netflix app on the tv (Different one to  the sky app) 197 Mbps  which is a considerable difference 

[Chodley]

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@biggerbuttons wrote:

Did a "Speedtest" on SkyQ using Netflix app - shows 2.9mbps!!! Same test on TV - directly above the SkyQ box .....101mbps!!! How is that possible - TV and box in exactly same place! Is there any way to Reboot the bix or anything else - I have full fibre.....albeit over Wi-Fi - but how can SkyQ be almost 100 mbps slower than the TV in exactly the same place! Absolute pants Sky!

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The Q's wifi stack is a wrong un imho.

Just tested mine again (ethernet from Q into a BT Wholehome mesh disc so indirectly wifi, and not a particularly modern mesh, not wifi 6) ... 89.48Mb

so it's not a fundamental issue with the Q box

[Gemma50]

Can anyone clarify if Sky are doing anything about this recent issue? We've been having this issue for roughly 2 weeks now and can't understand why. Nothing has changed other than the Sky Q boxes can't seem to download. Connecting to app's, well anything that needs the internet via the Sky Q box is nigh on impossible at the moment and I feel I should contact Sky for some money back.

[Chodley]

Good luck with that. You can try raising a complaint I guess but you should go through a tech call (or an online escalation on here) with them first so they've had a chance to fix it.

I think the "it was all fine then went wrong" is pretty much what everyone eventually runs into. It's not something systemic that has changed recently. Wifi disconnects and speed are the biggest issue on this forum by a country mile for years. Which is why I stopped using wifi 3 years ago. Went from crawling along to starting a UHD movie in seconds (and I'm still using wifi just indirectly)

fwiw I think what happens is one of the minis decides it's going to be responsible for the router connection and screws everything up.

which is why I suggested the "start from scratch" approach in post 7 of this thread (and see post 8 too)

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-not-linking-with-Wi-Fi/m-p/4504698#M618552

[Gemma50]

Thank you, however we have tried all this. We have disconnected everything from each other(several times), turned everything off and restarted like the day we moved in and it hasn't rectified the issue. After 6 hours the other day a download of a film had reached 17%!

I just find it very hard to believe Sky haven't changed anything if so many people are having so many issues. Makes no difference if the box is hardwired either.