Sky q ..slow download

[StephDowns]

I have a sky q box and I have noticed lately that when downloading from catch up.or demand its very slow to start . Remains on 0% for a while then suddenly starts . My Internet is fine and it's a wired connection . I have done the usual re boot the box but still the same . Its only been like it recently . Any ideas ?

[Chodley]

Turned off wifi on the Q?

[StephDowns]

Yes done that 

[Chodley]

Do you have any other device you can plug into that ethernet connection to double check normal downloads are

high speed?

[StephDowns]

Yes I have done that too ans speeds.via the ethernet cable and also.over wifi are great no problems.at all . 

[Chodley]

On the same cable? Hmm, have you tried a reboot and network reset?

[StephDowns]

Yes tried that a few times . Seen on another thread others are having the same problem. No solutions so far 

[Chodley]

Are they on ethernet? It's a common problem on wifi.

[StephDowns]

Yes on ethernet with me 

[Chodley]

Sure, I meant the others you were referring to?

[StephDowns]

Oh I am not sure 2 I know are the others not too sure to be honest 

[c7cwg]

I am having a similar issue

I've checked my download internet speed & i've got 130mbs, but the sky box seems to take ages.

Has anyone spoken directly to sky yet? if not i will call later today

[StephDowns]

Mine is around 274 download speed but still slow . If you speak to sky let me know and I will too . The more people ring the more likely it will get resolved.  

[Chodley]

I use ethernet into a wifi node which I think means it gets away from some of the strange networking behaviour of the Q box and I get UHD movies ready to play in sub 10 seconds. 1Gb internet connection. Also that mesh node has an indirect hop to the router too so it's not what I would call a fast connection.

I have tested direct ethernet to the router and it was equally fast (but impractical without doing some house renovations) but I didn't get to see how that behaves after a day or week.

[NatalieUL]

I have this problem but using Wireless connectivity as my router is too far from the sky q box for a wired connection. Using Virgin Internet M250 and getting high speeds with everything apart from downloading catch up shows on Sky Q.