Sky q remote wont work. Ive tried new batteries putting it to standby 7&9 etc but nothing works.

[Mkyork]

Sky q remote doesnt work. A different remote works on both sky boxes, the new remote doesnt work on either. Its had new batteries, turned off for 5 min, done 7&9 it flashes 4 times but 1&3 does nothing. Does the sky box only accept 1 remote controlling it? Is that preventing extra remote from connecting? Any help appreciated. 

[Tom-W19]

Hi @Mkyork 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Mkyork 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.