Sky q recordings not showingon phone

[DougR]

Cannot access sky q recordings on phone or tablet  - suddenly stopped working

[Laing1]

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@DougR wrote:

Cannot access sky q recordings on phone or tablet  - suddenly stopped working

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@DougR have you recently cancelled  Sky multiroom as you need this subscription to connect to yourQ box and see /download recordings from your Q box 

[DougR]

Multiroom available in my package- have checked Internet connection etc - all seems to be in order!! Totally stumped!!

[Laing1]

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@DougR wrote:

Multiroom available in my package- have checked Internet connection etc - all seems to be in order!! Totally stumped!!

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@DougR Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[DougR]

Tried all of that - connection was working great - then wouldn't connect

[Laing1]

@DougR 

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@DougR wrote:

Tried all of that - connection was working great - then wouldn't connect

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@DougR I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent DougR an invite to chat.

[DougR · Accepted solution]

Access to re wordings is at best spasmodic - can't work out why

 Today I can access on my phone bout yesterday nothing! Nothing changes- no changes to settings