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Discussion topic: Sky q recordings not showingon phone

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This message was authored by DougR This message was authored by: DougR

Sky q recordings not showingon phone

Cannot access sky q recordings on phone or tablet  - suddenly stopped working


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DougR
Topic Author
This message was authored by DougR This message was authored by: DougR Answer

Re: Sky q recordings not showingon phone

Access to re wordings is at best spasmodic - can't work out why

 Today I can access on my phone bout yesterday nothing! Nothing changes- no changes to settings

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q recordings not showingon phone

Posted by a Superuser, not a Sky employee. Find out more

@DougR wrote:

Cannot access sky q recordings on phone or tablet  - suddenly stopped working


@DougR have you recently cancelled  Sky multiroom as you need this subscription to connect to yourQ box and see /download recordings from your Q box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
DougR
Topic Author
This message was authored by DougR This message was authored by: DougR

Re: Sky q recordings not showingon phone

Multiroom available in my package- have checked Internet connection etc - all seems to be in order!! Totally stumped!!

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q recordings not showingon phone

Posted by a Superuser, not a Sky employee. Find out more

@DougR wrote:

Multiroom available in my package- have checked Internet connection etc - all seems to be in order!! Totally stumped!!


@DougR Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
DougR
Topic Author
This message was authored by DougR This message was authored by: DougR

Re: Sky q recordings not showingon phone

Tried all of that - connection was working great - then wouldn't connect

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q recordings not showingon phone

Posted by a Superuser, not a Sky employee. Find out more

@DougR 


@DougR wrote:

Tried all of that - connection was working great - then wouldn't connect


@DougR I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky q recordings not showingon phone

Posted by a Sky employee

Thanks for escalating this. We’ve sent DougR an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
DougR
Topic Author
This message was authored by DougR This message was authored by: DougR Answer

Re: Sky q recordings not showingon phone

Access to re wordings is at best spasmodic - can't work out why

 Today I can access on my phone bout yesterday nothing! Nothing changes- no changes to settings

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