Sky q recordings have disappeared

[bigmc0412]

Couldn't get anything bar tv guide up & saw The box was at 98% storage but you couldn't delete in the manage disk pace section. Also all our recordings have disappeared.

[TimmyBGood]

@bigmc0412 

If a full power-off at the mains connection doesn't resolve it, that probably suggests a hard drive error.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

[Sharron1972]

Hi,

Interestingly I had this on Sunday. An issue with the Hard drive had to do a reset and lost the  recoreded programmes. But since them, I keep getting a blue screen, its slow and clunky. Netflix keeps Frozen. Need to give them another call!

[bigmc0412]

Also we cant connect our multiroom boxes either !!! What a pain !!!!!! Will have to make the dreaded call 🤔