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Discussion topic: Sky q reconnecting to broadband

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This message was authored by rogon This message was authored by: rogon

Sky q reconnecting to broadband

My sky fibre drops connection quite regularly  but what makes it worse, my mobile,smart tv and smart devices connect automatically the connection reappears but my sky q box often doesn't, it sees the connection is available in the list but won't reconnect without using wps, it's so frustrating, anyone else have this problem? 

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky q reconnecting to broadband

Posted by a Superuser, not a Sky employee. Find out more

@rogon wrote:

My sky fibre drops connection quite regularly  but what makes it worse, my mobile,smart tv and smart devices connect automatically the connection reappears but my sky q box often doesn't, it sees the connection is available in the list but won't reconnect without using wps, it's so frustrating, anyone else have this problem? 


Hi @rogon Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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I used to have superpowers… But a therapist took them away.
rogon
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This message was authored by rogon This message was authored by: rogon

Re: Sky q reconnecting to broadband

I often end up doing that, but what I don't understand is all the other WiFi devices in the house reconnect automatically with no problem but the sky Q box doesn't, my fibre is sky to. 

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