Reply

Sky q problems

Runner
Posts: 2
Post 1 of 5
403 Views

Sky q problems

I have been having terrible problems with WiFi - suspected that it is when my devices were connected to the Q box as a booster rather than getting signal direct from sky q router as when I am close to the router it’s always been fine. 

 

When end I had problems, Speedtest shows 30-35ghz which is great, but for example websites would time out loading.

 

sky q customer service sent me a new router (which I was suspicious was not the issue at all!)

 

since installing Ing the new router, I have been getting the ‘connectivity problem’ message on my mini box - which is literally on top of the router and only 1 room away from the main q box.

 

both boxes are connected by WiFi not Ethernet

 

to top it all off I still have internet problems when connected via the q box! 

 

very frustrated and any help appreciated!

 

seriously regretting leaving talktalk

Thanks!
All Replies
Reply
Oracle
Posts: 8,391
Post 2 of 5
345 Views

Re: Sky q problems

Hi @Mtb1 welcome to the forum. These kind of connectivity issues can be difficult to solve and requires some detective work.

 

First suggestion is to post your hub's stats as explained in this post. They will help forum regulars eliminate issues outside your home.

 

Next suggestion is to think about what has changed since the install in particular have you got any wireless equipment like speakers or security cameras as your issue sounds like interference this can easily be tested by switching off anything you think might be the cause. As an example some Sonos kit uses the same frequency the Q boxes use for their backhaul which is ch36 in the 5MHz band this can be sorted by changing the boxes to use ch44. These days loads of kit can cause problems from DECT phones close to the hub or even dodgy microwaves.

 

Alternatively have you moved the hub so that its signals could be being blocked by anything metal? Wifi signals are blocked by metal so putting the hub behind a tv is never a good idea.

 

You can ask Sky to attend especially if the Q mini is not working properly, they have a team of specialist network engineers who can usually find the issue.

==========================


Oracles are customers and people too.
Oracle
Posts: 4,196
Post 3 of 5
339 Views

Re: Sky q problems


@Mtb1 wrote:

 

since installing Ing the new router, I have been getting the ‘connectivity problem’ message on my mini box - which is literally on top of the router and only 1 room away from the main q box.

 


If the Mini is actually stacked on the router, I would suggest moving it: that's effectively creating a radio shield from remote devices, and isn't optimal for the local connection either. If they could go side by side with a bit of separation that would be better, and you should also consider running an ethernet lead between them.

Sky Q from April 2016 (Silver & 1 Mini, both over ethernet) Multiscreen, Cinema, Sports, Box Sets, Yamaha RX-V375, BT Home Hub 6 (ethernet), BT ADSL (17Mbs), Lenovo Tab 2 A7 (Android 4.4 KitKat), Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V, Toshiba 32L6353, Samsung UE22F5400
Production Supervisor
Posts: 1,377
Post 4 of 5
327 Views

Re: Sky q problems


@TimmyBGood wrote:

@Mtb1 wrote:

 

since installing Ing the new router, I have been getting the ‘connectivity problem’ message on my mini box - which is literally on top of the router and only 1 room away from the main q box.

 


If the Mini is actually stacked on the router, I would suggest moving it: that's effectively creating a radio shield from remote devices, and isn't optimal for the local connection either. If they could go side by side with a bit of separation that would be better, and you should also consider running an ethernet lead between them.


Indeed I also picked up on that one and was going to suggest the same.

Runner
Posts: 2
Post 5 of 5
147 Views

Re: Sky q problems

Thanks guys,

 

been RN away for a few days and since coming back I have moved both boxes and swore Ates them and so far WiFi seems to be working perfectly all over the house - so far at least!!

 

if I have further problems I’ll post the router log

Thanks!
Reply
Recommended Threads
11-04-2018 05:39 PM
27-04-2018 01:07 PM
18-03-2018 02:25 PM
02-04-2018 11:08 PM
24-04-2018 08:32 PM