Discussion topic: Sky q not working fully

This message was authored by: RPC69 · ‎10 Jul 2023

My sky q TV isn't working properly.

I can't access my recordings, I can't pause the TV, my second TV isn't working at all. My YouTube etc isn't working on my main TV

It says there is a hard disk error

This message was authored by: TimmyBGood · ‎10 Jul 2023

@RPC69 wrote:

It says there is a hard disk error

That would probably be a clue...

Sky will almost certainly need to swap out the hardware: remember to remove the viewing card before handing the old box over.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: nigea99 · ‎10 Jul 2023

Deleted as a duplicate of @TimmyBGood 's post

This message was authored by: RPC69 · ‎10 Jul 2023

I was hoping to solve this without losing all my recordings.

This message was authored by: TimmyBGood · ‎10 Jul 2023

If the hard drive is borked then they've already gone.

You could try a full power off / power on and then ascending reset options in turn, but I wouldn't hold out much hope.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: RPC69 · ‎10 Jul 2023

Cheers Timmy.

I have restarted and powered off twice to no effect, Ideally Sky would answer the phone and say what they will do

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