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Discussion topic: Sky q not working but broadband is

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This message was authored by: Shaun1990

Sky q not working but broadband is

My broadband is working  fine throughout the house but my sky q says it has no internet. Satellite is working.  I have tried to connect through pressing wps button on my router but no response.  If you have any suggestions please? 

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This message was authored by: Invisiblename

Re: Sky q not working but broadband is

Posted by a Superuser, not a Sky employee. Find out more

@Shaun1990 wrote:

My broadband is working  fine throughout the house but my sky q says it has no internet. Satellite is working.  I have tried to connect through pressing wps button on my router but no response.  If you have any suggestions please? 


Which broadband do you have? WPS only works for Sky, otherwise you need to enter your hub's password.  If this doesn't work, try:

 

1.  Restart your WiFi hub, then your Sky box.

2. If that doesn't work, do a Network Reset on the Sky Q.

I am just another Sky customer!
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This message was authored by: Shaun1990

Re: Sky q not working but broadband is

It's with sky but will try the below. Thanks 

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