24 Oct 2024 08:36 PM
I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?
24 Oct 2024 08:42 PM
Posted by a Superuser, not a Sky employee. Find out more
@johnava wrote:
I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?
Hi @johnava
If your Q box is connected and working I would forget the Sky SSID shown in the Q box network settings as this invariably relates to the Sky Q mesh generated by Sky Devices.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion