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Discussion topic: Sky q not seeing router over ethernet connection

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This message was authored by johnava This message was authored by: johnava

Sky q not seeing router over ethernet connection

I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q not seeing router over ethernet connection

Posted by a Superuser, not a Sky employee. Find out more

@johnava wrote:

I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?


Hi @johnava 

If your Q box is connected and working I would forget the Sky SSID shown in the Q box network settings as this invariably relates to the Sky Q mesh generated by Sky Devices.

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