Sky q not downloading, stuck on 0%

[Jayne711]

My sky q box is stuck on 0% when downloading. I have done all resets possible with no effect. My router is fine and showing connected to the box. I have rung for technical support, only to be told that there is a problem with sky downloads and to wait 48 hours for this to be fixed. Is this right or have I been fobbed off. Also would like to know what is the next step 

[Daniel0210]

@Jayne711 

Is your broadband with TalkTalk? 

[Jayne711]

Hi, no it is with a company called clear business. Have had sky q for over 6 months with no problem 

[Daniel0210]

@Jayne711 

Okay, there is a significant issue for some Sky Q and Sky+ customers at the moment with downloading but the common denominator has been having TalkTalk broadband which is why I asked the question.

[Jayne711]

Thanks, have tried the change DNS server advice and this worked... Thanks for your help 

[Chodley]

Worth trying the same solution/workaround just in case they either use a talktalk service behind the scenes or are impacted by a similar dns propagation issue.

try changing the DNS server in your Q's network settings to 1.1.1.1 and then confirm and power cycle the box.

[Jayne711]

Thank you. Following the rest of the other posts I have changed the DNS server to 1.0.0.1 and this has fixed my problem

[Chodley]

Yeah that one is fine too, those two addresses are both Cloudflare DNS servers.

[MrFoxLCFC]

Hi. Can you advise how I change the DNS setting?? Thanks

[Chodley]

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@MrFoxLCFC wrote:

Hi. Can you advise how I change the DNS setting?? Thanks

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https://helpforum.sky.com/t5/Sky-Q/Sky-Q-download/td-p/5096145