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Discussion topic: Sky q not connecting to wifi

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This message was authored by: Andy208

Sky q not connecting to wifi

I have sky wifi and 3 sky q boxes this morning they aren't connected or connecting to the internet i have been through all the trouble shooting on the screens, wifi is still working and connected to other devices phones etc

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This message was authored by: Laing1

Re: Sky q not connecting to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Andy208 wrote:

I have sky wifi and 3 sky q boxes this morning they aren't connected or connecting to the internet i have been through all the trouble shooting on the screens, wifi is still working and connected to other devices phones etc


@Andy208 not knowing what you have tried then try the following 

rebooting your router when that is up and running 

rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting any boosters you may have

finally reboot your mini boxes starting with the one closest to your router or main box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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