Sky q not connecting to network

[Higgsy12]

Help please! My WiFi is ok but there's not network connection so my sky q box won't connect and we can't watch anything 

[Quoman7]

---

@Higgsy12 wrote:

Help please! My WiFi is ok but there's not network connection so my sky q box won't connect and we can't watch anything 

---

Hi @Higgsy12 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Higgsy12]

Yes tried all that sorted it now though there were to many recordings so the box couldn't pick up the network signal !