Sky q mini keeps disconnecting from sky q box

[bopit118]

The sky q mini box keeps disconnecting from the main box, but it says it is connected on the main box.

im having to restart the sky q mini box about 3/5 times a day as this is happening regularly.

i have also reset the broadband but the same thing keeps happening.

then yesterday, the remote also started to lose connection and I now need to reset the sky q mini remote  to the sky q mini box - I have had to do this twice.

is this something that can be fixed?

thank you 

[oldfella]

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@bopit118 wrote:

The sky q mini box keeps disconnecting from the main box, but it says it is connected on the main box.

im having to restart the sky q mini box about 3/5 times a day as this is happening regularly.

i have also reset the broadband but the same thing keeps happening.

then yesterday, the remote also started to lose connection and I now need to reset the sky q mini remote  to the sky q mini box - I have had to do this twice.

is this something that can be fixed?

thank you 

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Hi @bopit118 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[bopit118]

Thank you, I have tried all these steps before but will try again.

i have had the sky q and sky mini, along with the same non sky broadband working fine without problems for the past 3 years.

All our other devices are connected without issue/internet is working fine 

thank you though