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Discussion topic: Sky q mini disconnected AGAIN

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This message was authored by Middie This message was authored by: Middie

Sky q mini disconnected AGAIN

Every night my sky q mini is disconnected from the main sky box. Every night I have to go down and reset the main box, then reset the mini hoping it will connect. Getting very annoying as this time it won't connect. Gone into settings and reactivated it's that not working either. Good old sky, internets terrible now this. Good job I m only paying £100 a month

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini disconnected AGAIN

Posted by a Superuser, not a Sky employee. Find out more

@Middie wrote:

Every night my sky q mini is disconnected from the main sky box. Every night I have to go down and reset the main box, then reset the mini hoping it will connect. Getting very annoying as this time it won't connect. Gone into settings and reactivated it's that not working either. Good old sky, internets terrible now this. Good job I m only paying £100 a month


Hi @Middie 

Have you carried out a Network reset on the mini to reconnect it?


Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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