Sky q mini box won’t move off amber light

[JueH]

Hi my sky q mini box is stuck on amber, can't use remote nor buttons. Have tried all self help guides but no luck, including checking remote and turning off at mains . Any help appreciated 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[JueH]

Thank you , I have tried to pair to main box, the light now goes green however it's not connecting . Can't get to set up and remote won't work, help appreciated 

[oldfella · Accepted solution]

---

@JueH wrote:

Thank you , I have tried to pair to main box, the light now goes green however it's not connecting . Can't get to set up and remote won't work, help appreciated 

---

Hi @JueH 

If you have a green light on your mini and you are sure that the HDMI  TV input on the TV is set correctly for your Q box.

First try Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then try pressing

Home 1 0 8 0 Home

on the mini remote.

This will set the mini to 1080i resolution.

If the mini responds make sure that you are pointing the remote at the mini and re pair the remote by pressing 1 & 3 together and follow onscreen instructions

[JueH]

Oh my it's worked !! Thank you so so much