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Discussion topic: Sky q mini box won’t connect to WiFi

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This message was authored by: Tracey2024

Sky q mini box won’t connect to WiFi

Hi, my mini sky Q box will not connect to the WiFi "no satellite signal" everything was fine until about 2-3 weeks ago and I have had a problem with it for a while. Please can an advisor contact me 

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This message was authored by: oldfella

Re: Sky q mini box won’t connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Tracey2024 wrote:

Hi, my mini sky Q box will not connect to the WiFi "no satellite signal" everything was fine until about 2-3 weeks ago and I have had a problem with it for a while. Please can an advisor contact me 


Hi @Tracey2024 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

 

Regarding your issue

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

 

This message was authored by: MichPrivate

Re: Sky q mini box won’t connect to WiFi

Hi Tracey, 

Oddly I have the same issue... Have had my Sky Q mini box working perfectly fine off of my BT Broadband (also have a WiFi disc booster thing in the same room), but for some reason a couple of days ago I suddenly got the error that it wasn't connected to the WiFi.... The only way I've got mine working now is by plugging an ethernet into the back of the box, but unfortunately as soon as I unplug it the connection is gone.

 

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