Sky q mini box recording stuck on please wait

[Klong05]

Hi. 

Recoding working fine on main box. On mini box please wait is all I get. Downloading not working either. Everything else functioning fine. Did reboot of both boxes, setting rest and factory reset on mini box. No change. Don't want to factory reset main box as I'll lose recordings when they're working fine on main box. 

anyone any ideas?

[Mr+Flibbles+86]

Hi there @Klong05 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Klong05 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.