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Discussion topic: Sky q mini box on red not connected to new router

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This message was authored by tulipsat68 This message was authored by: tulipsat68

Sky q mini box on red not connected to new router

Just had a replacement router not Sky .  Updated Sky q box ok and connected . Small q box is on red and I can't get it to connect.

 

 

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q mini box on red not connected to new router

Posted by a Superuser, not a Sky employee. Find out more

@tulipsat68 wrote:

Just had a replacement router not Sky .  Updated Sky q box ok and connected . Small q box is on red and I can't get it to connect.

 

 

 


@tulipsat68 firstly Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

 

If the above doesnt work have you tried pressing the red light as this is also a button you need to turn on your mini box ie light going to green  to connect it to the main box 

 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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