Sky q mini box burning smell

[napplewh]

I have a sky q mini box and it's very hot and there was a burning smell from it how do I get an urgent replacement 

[nigea99]

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@napplewh wrote:

I have a sky q mini box and it's very hot and there was a burning smell from it how do I get an urgent replacement 

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hi @napplewh 

If you haven't already done so  we recommend completely unplugging your mini.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @napplewh.

[Addie15]

Update-We are closing this session now as we have raised this off to our Product Safety team. If you have similar concerns regarding your equipment, please get in touch, so we can sort this for you as soon as possible, and as safely as possible. Thanks.