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Discussion topic: Sky q mini box. When I switch on sky and tv. The picture comes on but starts flashing. Going blank

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This message was authored by frodsham+golf10 This message was authored by: frodsham+golf10

Sky q mini box. When I switch on sky and tv. The picture comes on but starts flashing. Going blank

When I switch on the sky q mini box the picture comes on and the starts flashing off and on. I turn of the sky mini box and it starts doing intermittently

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini box. When I switch on sky and tv. The picture comes on but starts flashing. Going bla

Posted by a Superuser, not a Sky employee. Find out more

@frodsham+golf10 wrote:

When I switch on the sky q mini box the picture comes on and the starts flashing off and on. I turn of the sky mini box and it starts doing intermittently


Hi @frodsham+golf10 

First check that the HDMI lead from mini to TV set is correctly located at both ends.

If possible try another HDMI lead.

If you still get the issue try a Reset Settings in the mini box hidden menu. 

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Carry out the Reset Settings;
After the Reset you will have to re pair your mini Bluetooth remote If you use one.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the mini box  when you press 1 & 3 together.

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