Sky q mini both not connecting after house move

[Claz1983]

Hi, we have just moved house and the sky engineer came and did the installation of the main box but didn't touch the sky q mini. We connected the boxes and reset them and still saying no signal. Does anyone know what I need to do to get signal. 

[oldfella]

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@Claz1983 wrote:

Hi, we have just moved house and the sky engineer came and did the installation of the main box but didn't touch the sky q mini. We connected the boxes and reset them and still saying no signal. Does anyone know what I need to do to get signal. 

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Hi @Claz1983 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Claz1983]

Thank you. I have tried doing all that's mentioned but still not working. They were both fine last week but since moving they aren't working and the sky engineer never checked them when he fitted sky yesterday. 

[oldfella]

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@Claz1983 wrote:

Thank you. I have tried doing all that's mentioned but still not working. They were both fine last week but since moving they aren't working and the sky engineer never checked them when he fitted sky yesterday. 

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When you say not working @Claz1983 

Exactly what is happening?

Are they switching on?

If so what message do you see immediately after you switch on?

Also information on your Broadband supplier and the approximate distance and location of your router and Q Boxes would help

[Claz1983]

I switch them on and it says no signal. The minis are in the bedrooms above my living room which is where the main box is and WiFi hub. 3.5 metres