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Discussion topic: Sky q main box stuck with orange light. Tried all resets

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This message was authored by: Mr+Nott+Happy

Message posted on ‎13 Jun 2023 09:47 PM

Sky q main box stuck with orange light. Tried all resets

Tried all sky support guidance. No change 

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Message posted on ‎13 Jun 2023 09:55 PM

Re: Sky q main box stuck with orange light. Tried all resets

Having the same issue. 

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Message posted on ‎14 Jun 2023 12:22 PM

Re: Sky q main box stuck with orange light. Tried all resets

Posted by a Superuser, not a Sky employee. Find out more

@Mr+Nott+Happy @Quierky just a though, have you tried unplugging the box for 20 minutes or so then plugging it back in again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎14 Jun 2023 12:34 PM

Re: Sky q main box stuck with orange light. Tried all resets

Posted by a Superuser, not a Sky employee. Find out more
@Mr+Nott+Happy wrote:

Tried all sky support guidance. No change 

Hi @Mr+Nott+Happy 

@Quierky 

Work through the following link and it will give a conclusion 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-t2 

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This message was authored by: Mr+Nott+Happy

Message posted on ‎14 Jun 2023 01:32 PM

Re: Sky q main box stuck with orange light. Tried all resets

Thanks. Got through to a human after throwing my teddy and threatening to leave. The box is dead! New one arrives in a couple of days at no cost! 

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Message posted on ‎14 Jun 2023 01:33 PM

Re: Sky q main box stuck with orange light. Tried all resets

Tried all of the suggestions here. 

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This message was authored by: Mr+Nott+Happy

Message posted on ‎14 Jun 2023 01:40 PM

Re: Sky q main box stuck with orange light. Tried all resets

Box left disconnected overnight 

Didn't make any difference. Thanks anyway 

 

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