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Discussion topic: Sky q installed today on demand and catch up not working

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This message was authored by: Nik5

Sky q installed today on demand and catch up not working

Tried everything that has been suggested on previous posts with no luck.

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This message was authored by: MightyQuinn

Re: Sky q installed today on demand and catch up not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nik5   "Not working" is too vague, we really need details of error messages, missing apps etc. I would make sure that you are on the latest software Q220 (or Q230). Look in System info under Settings.

This message was authored by: Laing1

Re: Sky q installed today on demand and catch up not working

Posted by a Superuser, not a Sky employee. Find out more

@Nik5 wrote:

Tried everything that has been suggested on previous posts with no luck.


@Nik5 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Nik5

Re: Sky q installed today on demand and catch up not working

No catch up or online programmes to download.  Only the 1 most recent showing.

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