Sky q has no internet connection

[Garry72]

My sky q box keeps losing internet connection with my new virgin broadband. I've tried numerous times to reconnect. It connects for 10 seconds then loses it again. Any ideas

garry

[Addie15]

Hi there,  @Garry72. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Garry72 wrote:

My sky q box keeps losing internet connection with my new virgin broadband. I've tried numerous times to reconnect. It connects for 10 seconds then loses it again. Any ideas

garry

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Hi @Garry72 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Chodley]

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@Garry72 wrote:

. Any ideas

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Yeah. Don't use wifi.

[1000+Cutts]

Welcome to the highly irritating world of Vodafone broadband and SkyQ. My bedroom box drops all the time

[Laing1]

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@1000+Cutts wrote:

Welcome to the highly irritating world of Vodafone broadband and SkyQ. My bedroom box drops all the time

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@1000+Cutts your bedroom mini box doesn't connect to your vodafone broasdband it needs to connect to your Sky Q main box 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Chris-in-SBS]

Hi @Garry72, I'm having the same issue.

I've switched off my Sky box to reboot it, reset multiple times & reset my router but still not fixed.

Have you fixed your issue, & how did you fix it?

Cheers

Chris