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Discussion topic: Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke

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This message was authored by RyanFirth96 This message was authored by: RyanFirth96

Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke

Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke.

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke

Posted by a Superuser, not a Sky employee. Find out more

@RyanFirth96 wrote:

Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke.

 


@RyanFirth96 have you tried unplugging you box from the socket for 20 minutes then plugging it back in 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke

Posted by a Superuser, not a Sky employee. Find out more

@RyanFirth96 wrote:

Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke.

 


Hi @RyanFirth96 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

IMG_0432.png

 

RyanFirth96
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This message was authored by RyanFirth96 This message was authored by: RyanFirth96

Re: Sky q frozen on 1 of 2 updates tried all steps hours later still frozen why it’s a joke

Finally just got sky back all day long still not sure what resolved the issue I just kept repeating the turning off steps, I did change the port but not sure if it made a difference.

The remote had to be re paired and we've lost all recordings ect.

Sky was not at all helpful but Thankyou both for suggestions 

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