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Discussion topic: Sky q failing to record properly

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This message was authored by: Simon1999999998

Message posted on ‎01 Aug 2023 07:29 PM

Sky q failing to record properly

My box records programs but they are always corrupted, the play back pauses and is distorted as well as the message " Software Issue" displayed on the recording description, anyone have any ideas

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This message was authored by: TimmyBGood

Message posted on ‎01 Aug 2023 07:31 PM

Re: Sky q failing to record properly

Posted by a Superuser, not a Sky employee. Find out more

@Simon1999999998 

 

Probably hard drive-related: if you log a fault with Sky they will swap the box out by courier.

 

Remember to remove the viewing card before handing the box over.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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This message was authored by: Simon1999999998

Message posted on ‎01 Aug 2023 07:34 PM

Re: Sky q failing to record properly

Thank you I will give that a go.

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