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Discussion topic: Sky q factory reset itself

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This message was authored by: westham+wonders

Message posted on ‎27 May 2025 07:09 PM

Sky q factory reset itself

When I turned by box on it was stuck in accessiblity mode... the remote was in responsive ... I followed the instructions to repair my box ... then it restarted ... it factory reset the box, I've lost all my recordings, favorites everything ... this is unacceptable ... what can be done to recover my recordings

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎27 May 2025 07:11 PM - last edited: ‎27 May 2025 07:11 PM

Re: Sky q factory reset itself

Posted by a Superuser, not a Sky employee. Find out more
@westham+wonders wrote:

what can be done to recover my recordings

Nothing if a full factory reset has been initiated.

 

You can redownload any purchases and anything still available to download.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎27 May 2025 08:05 PM

Re: Sky q factory reset itself

Posted by a Superuser, not a Sky employee. Find out more

Probably just needed to re-pair the remote but too late now.

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Message posted on ‎27 May 2025 08:24 PM - last edited: ‎27 May 2025 08:26 PM

Re: Sky q factory reset itself

Posted by a Superuser, not a Sky employee. Find out more
@westham+wonders wrote:

When I turned by box on it was stuck in accessiblity mode... the remote was in responsive ... I followed the instructions to repair my box ... then it restarted ... it factory reset the box, I've lost all my recordings, favorites everything ... this is unacceptable ... what can be done to recover my recordings

ignore misread the post 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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