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Discussion topic: Sky q constantly having to format drive as its says there is a problem. Losing all my recordings

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Avatar for Cobra-427
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This message was authored by: Cobra-427

Message posted on ‎30 Dec 2023 01:25 PM

Sky q constantly having to format drive as its says there is a problem. Losing all my recordings

As above. Happening more and more

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎30 Dec 2023 02:28 PM

Re: Sky q constantly having to format drive as its says there is a problem. Losing all my recordings

Posted by a Superuser, not a Sky employee. Find out more

You'll need a new box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎30 Dec 2023 02:48 PM

Re: Sky q constantly having to format drive as its says there is a problem. Losing all my recordings

Posted by a Superuser, not a Sky employee. Find out more
@Cobra-427 wrote:

As above. Happening more and more

@Cobra-427 sounds like the hard drive is on its way out 

If you follow the instuctions in the link below it should lead you to ordering a new box online 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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