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Discussion topic: Sky q box works in one room but not in other room.Both were connected and working with old sky boxes

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This message was authored by: Millie59

Sky q box works in one room but not in other room.Both were connected and working with old sky boxes

Sky q box says not receiving satellite signal in second room but confirmed that there was a working satellite signal by plugging old sky box which worked.Any ideas why it works in one room but not in another?

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This message was authored by: MightyQuinn

Re: Sky q box works in one room but not in other room.Both were connected and working with old sky b

Posted by a Superuser, not a Sky employee. Find out more

Hi @Millie59   If the old box (Sky+HD?) works then it shows it is picking up a standard signal, Sky Q requires a wideband signal which could be the reason why it cannot work.

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