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This discussion topic has been answered Discussion topic: Sky q box won’t stay on

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This message was authored by: Canders

Sky q box won’t stay on

Sky Q box went into standby without any input. Turned on again and it stays on for a few moments before going into standby again. Has happened several times in a row.


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This message was authored by: Canders Answer

Re: Sky q box won’t stay on

Hi Oldfella, 

Thanks for taking the time to provide an answer to my problem. I tried your suggestion but the problem persisted. 
I turned my attention to my TV, a Samsung frame. It turned out the tv was shutting my sky down. After a couple of days research and much frustration trying to get the tv to stay on. I found an article suggesting taking the batteries out of the smart remote. This cured all the problems. The sky remote has since packed up all together. But we use the sky remote for most things anyway. 
So the sky problem was purely caused by external issues. 
once again thanks for your help.

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This message was authored by: oldfella

Re: Sky q box won’t stay on

Posted by a Superuser, not a Sky employee. Find out more

@Canders wrote:

Sky Q box went into standby without any input. Turned on again and it stays on for a few moments before going into standby again. Has happened several times in a row.


Hi @Canders 

While it is on try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Avatar for Canders
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This message was authored by: Canders Answer

Re: Sky q box won’t stay on

Hi Oldfella, 

Thanks for taking the time to provide an answer to my problem. I tried your suggestion but the problem persisted. 
I turned my attention to my TV, a Samsung frame. It turned out the tv was shutting my sky down. After a couple of days research and much frustration trying to get the tv to stay on. I found an article suggesting taking the batteries out of the smart remote. This cured all the problems. The sky remote has since packed up all together. But we use the sky remote for most things anyway. 
So the sky problem was purely caused by external issues. 
once again thanks for your help.

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