Sky q box won’t connect to internet

[PennyTaylor]

Sky box won't connect to internet but the sky box in another room works fine 

[Greenfingers001]

Hi there @PennyTaylor , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@PennyTaylor wrote:

Sky box won't connect to internet but the sky box in another room works fine 

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Hi @PennyTaylor Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Tom-W19]

Hi @PennyTaylor 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Dave797]

Hi non of my Q box,s Will connect to the internet, But everything else works?

[Dave797]

I need to book an engineer please 

[Daniel0210]

@Dave797 

Have you rebooted your router as suggested above? Then try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button