Sky q box won’t connect to broadband

[John931]

My sky a box won't connect to the Wi-Fi but all my other devices will I've tried resetting the box and broadband tried to connect manually and via the WPS button but connection always fails please help it's been like it for days now and I'm paying for the services I can't use 

[oldfella]

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@John931 wrote:

My sky a box won't connect to the Wi-Fi but all my other devices will I've tried resetting the box and broadband tried to connect manually and via the WPS button but connection always fails please help it's been like it for days now and I'm paying for the services I can't use 

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Hi @John931 

Are you carrying out Network reset exactly as follows.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you cannot use WPS and you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Gerry1718]

I have similar issue with SkyQ and connection to Three Broadband. Did you find a solution?

[Invisiblename]

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@Gerry1718 wrote:

I have similar issue with SkyQ and connection to Three Broadband. Did you find a solution?

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Have you tried the suggestions in the post above yours?

[Gerry1718]

Yes, gone through everything from resetting router to reset SkyQ.

[Invisiblename]

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@Gerry1718 wrote:

Yes, gone through everything from resetting router to reset SkyQ.

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Including ensuring you're using the 2.4GHz band?

[Lucyh1]

Did anyone find an answer to this? I'm on day 3 of this! 

wifi connected to all devices like phone and upstairs tele etc, and sky box can connect to my phones hotspot - but everytime I reset it says unsuccessful connection. 

I have turned off both over night and tried this about 8 times over the last few days but it never works. 

Any ideas? Can I manually reconnect without WPS button and input the password etc? 

[idol+the+bear]

If you have Sky Broadband press the reset button on the back of the router (near the bottom) and wait for all the lights on the router to come back on Green. Then go back to the main Sky Q Box and search again for networks and your network should now show to connect to.

[DDarlington]

Im having same issues. Main sky box ok but both Q boxes show unable to connect.  After rebooting so many times. Why?

[Abealey]

Having had no connection problems previously, I am also now having this problem. Have tried the Connect to Sky Broadband Wi-Fi process, pressing WPS on the Sky router, but it just says unsuccessful connection. Why is this happening now?

[idol+the+bear]

Follow the process in post 8 above.

[Nigel19]

I have the same. Telling us to go through reset network over and over again is not helpful as this does not work. 

Both my main box and the other q box will not connect to the internet. Every other device on the house does. 

[Nigel19]

We have exactly the same. The Sky boxes are thd only devices in the house that refuse to connect to the internet. Yes, I've done the reset routine, bo, it doesn't work. So we just go round and round in circles, paying for a service we dont have. 

[howz10]

We've just had the same problem in our house, resetting everything and the main Q box not connecting to our sky broadband router. 

I have just found a solution however.

reset both the Q box and the Sky broadband. When it's ready, click the WPS button on the router til it turns Amber and flashes. Then, go through the screens outlined above and activate the search for a sky broadband connection on the Q box which will set the Q box light Amber and flashing. When I did things this way round, activating the WPS on the router first, it connected after getting nowhere.

hope this helps everyone.

[Hammersmiff]

howz10 - well done and thanks, I was about to tear my hair out but I haven't got any.

Your instructions worked 1st time, surely Sky are aware of this problem, we're all paying a fortune for these services, come on Sky, get your (Removed) act together!! 

Moderator note: Removed inappropriate language