Sky q box won’t connect to Wi-Fi

[Alison129]

My Sky q box has lost connection with  my Sky Broadband I have reset router but that hasn't worked WI-FI test shows no issue 

[Chodley]

Try the steps in post 7 here (and check out the link from post 8 too)

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-not-linking-with-Wi-Fi/m-p/4504698#M618552

[oldfella]

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@Alison129 wrote:

My Sky q box has lost connection with  my Sky Broadband I have reset router but that hasn't worked WI-FI test shows no issue 

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Hi @Alison129 

First reset your Sky broadband router again by holding Reset on the back until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

[Scoobs57]

Mine will not connect to WiFi either despite following the instructions. It has dropped out a number of times since I got the Sky Q but I always managed to get it to connect again but no more. 

Sky Q has to be the most unreliable entity of Sky that I've had over the last 20 odd years. Don't seem to be able to talk to anyone at Sky either.