Sky q box will not select "connect to wifi from another broadband provider"

[Lewhill]

Hi,

Can't get through to speak to anyone at sky. My sky q box will not select "connect to WiFi from another broadband provider" when I try to click it. 

How can I get this to work so I can search and connect my sky q box to my WiFi.

Internet used to be ethernet cabled but I know need WiFi. It has been reset and just will not select the WiFi option to search for WiFi.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Lewhill . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Charlie103]

I am also having the same problem when I am trying to connect my 3rd party WiFi to the sky q box.

[VictoriaSihra]

I am having this exact same issue. Did you get it to work?