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Discussion topic: Sky q box will not connect to sky broadband again

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Charlie+64
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This message was authored by Charlie+64 This message was authored by: Charlie+64

Re: Sky q box will not connect to sky broadband again

OK will see what they come up with, if they get in touch 

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky q box will not connect to sky broadband again

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Charlie+64.

This message was authored by idol+the+bear This message was authored by: idol+the+bear Answer

Re: Sky q box will not connect to sky broadband again

Try resetting the Sky router by pressing the button on the back of the router, this works differently to rebooting by turning on and off at the mains. After resetting go back to the main Q box and search for your WiFi network- hopefully it will now show up!

Charlie+64
Topic Author
This message was authored by Charlie+64 This message was authored by: Charlie+64

Re: Sky q box will not connect to sky broadband again

Bingo, thank you so much. Worked and connected straight away. Will remember this for next time. 

This message was authored by BRENDANDEVLIN This message was authored by: BRENDANDEVLIN

Re: Sky q box will not connect to sky broadband again

Hi, thanks for this solution, tried everything else to resolve issue without success but this worked!

This message was authored by Baz9 This message was authored by: Baz9

Re: Sky q box will not connect to sky broadband again

Hi i have reset box on numerous occasions but lights are all green on router took about 2 hours thought that was it but on television says q box not connected to broadband so have pressed button on back of router loads of times but to know avail, I can get into my phone OK now but can not get Netflix u tube or sports channels on tv Can you help please me thank you

This message was authored by BRENDANDEVLIN This message was authored by: BRENDANDEVLIN

Re: Sky q box will not connect to sky broadband again

Hi, all I can tell you is that when I pressed reset the sky Q box began working properly again within literally a couple of minutes, and I had the same problem again over the weekend and the reset worked again, so it sounds to me that you have a different issue. I don't know if you have tried switching off your router and switching it back on?

This message was authored by LeeCornwall This message was authored by: LeeCornwall

Re: Sky q box will not connect to sky broadband again

Tried everything from what must be every suggestion on here but sky q will not link to router.

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