@Dawnie90 wrote:
I have broadband with Vodafone and every other device even my tv itself connects fine to the internet. However, the sky q box just will not connect please can anyone help? I have tried resetting my sky q and my broadband router. I unfortunately cannot connect via Ethernet as they are in different rooms of the house. Thanks
Hi @Dawnie90
Try a Network reset.
First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
