Sky q box recordings don’t appear and mini box no signal but connected to broadband

[Bill35]

Sky q unable to view recordings and mini box says no signal but connected to broadband

[Greenfingers001]

Hi there @Bill35 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Bill35 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Bill35]

Thanks, the issue been sorted following finally managing to get hold of someone within Sky.

Unfortunately all our recording have been deleted but we can now use the mini box and record.