10 Oct 2023 06:53 PM
The Tv picture has gone to a pink pastel hue. I have changed HDMI leads, changed HDMI sockets in TV, reset the Sky Q box at least 4 times and still have a pink hue picture. I tried a reset looking advised on this forum and have now lost all my apps.
11 Oct 2023 10:00 AM
Posted by a Sky employeeHi there @Kevo25 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
13 Oct 2023 11:57 AM
Posted by a Sky employeeWe are still looking to help you @Kevo25 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
13 Oct 2023 12:15 PM
Thank you I seem to have fixed it myself. The Apps returned once I ran a software update. By running one of the TV installed Apps (Netflix) not using the Sky Q box, it seemed to kick the Sky Q box back into life and the restored the colour itself. Hopefully it won't happen again.
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