Sky q box pink screen. Apps have disappeared too

[Kevo25]

The Tv picture has gone to a pink pastel hue.  I have changed HDMI leads, changed HDMI sockets in TV, reset the Sky Q box at least 4 times and still have a pink hue picture.  I tried a reset looking advised on this forum and have now lost all my apps.

[Greenfingers001]

Hi there @Kevo25 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Kevo25 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Kevo25]

Thank you I seem to have fixed it myself.  The Apps returned once I ran a software update.  By running one of the TV installed Apps (Netflix) not using the Sky Q box, it seemed to kick the Sky Q box back into life and the restored the colour itself.  Hopefully it won't happen again.